PRODUCT WARRANTY POLICIES
We would never sell you anything we personally don’t love and at JLCoaching, we use our bands daily! We love them so much we guarantee you will too!
All JLC products are covered by the manufacturers and suppliers warranties. If goods appear faulty, we will ask you to send images of the defective product and invoice of purchase. Please do not dispose of the item until warranty has been processed.
All JLC products are covered by a 90 day manufacturing warranty against commercial use of the product. This warranty covers the structural integrity of the product. As you can imagine the products we sell are subject to extensive wear and tear by the user. At any point, if products are showing wear before the 90 day period, contact us immediately. If your product is faulty and within our 90 day protection period, you are eligible for a complete replacement of the product.
In the event that you receive a faulty item and we are unable to exchange that item for you we will refund you. Refunds will be processed via your original payment method. Your refund will be processed as soon as we receive your faulty item(s) back at our facility. Please allow 3-10 working days after we receive that item for your refund to appear in your account.
COST OF RETURNS
Please note that you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.
In our experience, return parcels often get lost if you write ‘Return to Sender’. When placing your return, please include your details so that we can process the parcel when it arrives back in our facility. We recommend using a trackable or insured postage method. JLCoaching will not be liable for items that do not reach our facility and cannot be tracked.